Shipping Policy

This policy explains how and where we ship research products, how temperature-sensitive materials are packed, and what restrictions apply.

On this page: Where we ship · Processing times · Methods and costs · Temperature and handling · Shipping restrictions · Tracking, delays and lost packages · Damaged shipments · Contact

Where we ship

• We ship to addresses in the United States only.
• We do not ship internationally.
• We may refuse shipment to any destination where the sale or possession of a product is restricted by law, or where we cannot verify the order.

Processing times

• Orders that are paid, verified and include the research-use confirmation before 2:00 PM ET on a business day are usually dispatched the same day.
• Orders placed after the cut-off, or on weekends and U.S. federal holidays, are dispatched the next business day.
• Orders held for verification ship once verification is complete.

Methods and costs

• Shipping options and costs are shown at checkout.
• Orders over $200 qualify for free 2-day shipping within the contiguous United States.
• Delivery estimates are provided by the carrier and are not guaranteed.

Temperature and handling

• Lyophilized (freeze-dried) materials are shipped in sealed vials, packed to limit movement and exposure to heat and light.
• Shipping packaging is not long-term storage. Inspect the package on arrival and move vials to the storage conditions on the label right away, typically −20 °C for long-term storage and 2–8 °C for short-term storage.
• Lab supplies are shipped at room temperature unless the label says otherwise.
• Shipments are not for delivery to unattended locations exposed to extreme heat. Choose a delivery address where someone can receive the package.

Shipping restrictions

• All research products are shipped as laboratory research materials and are labeled for research use only.
• We cancel orders where the shipping details, order notes or any communication suggest human or animal use.
• We may require a business or institutional address for some products or order sizes.
• Orders cannot be redirected after dispatch to an address that has not been verified.

Tracking, delays and lost packages

• A tracking number is emailed when your order ships.
• Carrier delays are outside our control.
• If tracking shows no movement for 5 business days, or a package is marked delivered but not received, contact us within 14 days of the ship date and we will open a claim with the carrier.

Damaged shipments

If a package arrives damaged, keep the packaging and contact us within 7 days of delivery with photos of the outer box, the inner packaging and the vials. Damaged-in-transit items are handled under our Returns Policy.

Contact

Veridryx Sciences and Research LLC
6555 Powerline Rd., Ft. Lauderdale, FL 33309
Email: support@veridryx.com
Phone: +1 (954) 850-3046